Help Center
Shopping Information
What products does PureSource Inc. offer?
PureSource Inc. specializes in water purification solutions, including Reverse Osmosis (RO) systems, RO system replacement parts, whole house water systems, and whole house water filters. Our products are designed for residential and light commercial applications.
How do I choose the right water purifier for my home?
Choosing the right system depends on your water source, household size, and usage needs.
- RO systems are ideal for drinking and cooking water.
- Whole house systems provide filtration for all water entering your home.
If you are unsure, our support team can help you select the most suitable solution.
Do you offer replacement filters and parts?
Yes. We provide a full range of RO replacement filters, membranes, and system components to ensure long-term performance and compatibility with our systems.
Are your products easy to install?
Most of our products are designed for straightforward installation. Some systems can be installed by experienced homeowners, while whole house systems may require professional installation for best results.
Do your water purifiers meet quality and safety standards?
Yes. All products are manufactured using high-quality materials and undergo strict quality control to ensure reliable performance and safe water filtration.
Do you ship internationally?
We offer domestic and international shipping. Shipping availability, delivery time, and costs may vary depending on your location.
Payment Information
What payment methods do you accept?
We accept major payment methods, including credit cards, debit cards, and other secure online payment options available at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways to protect your personal and financial information.
When will my payment be charged?
Your payment will be charged at the time your order is confirmed.
Can I modify or cancel my order after payment?
If you need to modify or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
Do you provide invoices or receipts?
Yes. An order confirmation and receipt will be sent to your email after purchase. Invoices can be provided upon request.
Order Returns
What is your return policy?
We accept returns for unused and unopened products within a specified return period after delivery. Returned items must be in original packaging and in resalable condition.
How do I request a return?
To initiate a return, please contact our customer support team with your order number and reason for return. We will provide return instructions once your request is approved.
Are return shipping costs refundable?
Return shipping costs are typically the responsibility of the customer unless the return is due to a defective or incorrect item.
What should I do if I receive a damaged or defective product?
If your product arrives damaged or defective, please contact us immediately with photos and order details. We will arrange a replacement or refund as quickly as possible.
When will I receive my refund?
Refunds are processed after the returned item has been received and inspected. Depending on your payment method, it may take several business days for the refund to appear in your account.
Are replacement filters returnable?
For hygiene and safety reasons, used or opened filters and membranes are generally non-returnable unless there is a manufacturing defect.